Frequently Asked Questions

Karachi orders arrive within 1–2 business days. Other major cities take 2–4 days, and remote areas may take 4–7 business days.

Yes, COD is available across Pakistan, along with card payments and mobile wallets like Easypaisa and JazzCash.

Yes, shipping is free on all orders over Rs. 2,999. A flat shipping fee applies to smaller orders, shown at checkout.

Once your order ships, you'll get a tracking link via email or WhatsApp to follow it until delivery.

Most of our formulas are dermatologically tested and free from harsh irritants. If you have specific sensitivities, we recommend a patch test before full use.

Yes, none of our products or ingredients are tested on animals, at any stage of development.

Browse our "Shop by Concern" section on the homepage, or message us on WhatsApp — we're happy to recommend a routine based on your skin type.

We accept returns within 7 days of delivery for unused, unopened products in their original packaging.

Once your return is approved, refunds are processed within 5–7 business days to your original payment method, or as store credit if preferred.

Contact us within 48 hours of delivery with photos of the item, and we'll arrange a replacement or refund at no extra cost.

No, you can check out as a guest. Creating an account just makes it easier to track past orders and reorder favorites.

Yes, all online payments are processed through secure, encrypted payment gateways — we never store your card details.