Refund policy

Return Window

We accept return requests within 7 days of delivery, provided the product is unused, unopened, and in its original packaging.

Non-Returnable Items

• Opened or used skincare products (for hygiene reasons)
• Items purchased on final sale or clearance
• Gift cards

How to Request a Return

Contact us at support@nayvoraskincare.com or via WhatsApp with your order number and reason for return. Our team will guide you through the next steps.

Refund Process

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method, or as store credit if preferred.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item — we'll arrange a replacement or refund at no extra cost.